Dista Delivery

Skip the endless spreadsheets and start moving orders. With Dista Delivery, you define service zones, time windows, and skills (two-wheeler, cold-chain, phlebotomy, high-value) once, then push orders in via API, CSV, or your POS/e‑commerce connector. The planner console scores and assigns tasks automatically based on capacity, promised times, and distance, then builds stop sequences that respect labor shifts and vehicle limits. You can stage pickups from hubs, lock priorities for urgent jobs, and set escalation rules so a supervisor is pinged when an SLA risks slipping.

Agents work from a focused mobile app. They clock in, receive a batch, and launch navigation powered by Google Maps data with live traffic. The app guides each step: tap-to-call the customer, capture notes, scan barcodes, and record delivery confirmation with photos or e‑signature. Age-restricted drops are covered with ID capture; medical visits log chain-of-custody; laundry pickups track item counts; cash pickups record denominations and reconcile at shift close. If a stop fails, agents select a reason (no answer, address issue), trigger an automatic retry or return-to-origin, and the route reshuffles on the fly. Payments are simple: send a link, collect COD, or verify prepaid—everything audited against the order.

Customers stay in control through a branded tracking page. They watch the courier approach, see an accurate ETA, and receive SMS/WhatsApp/email updates for out-for-delivery, nearby, and delivered. Missed a slot? They can request a new window or change the drop-off note without calling support. This same flow powers weekly milk or produce subscriptions, alcohol drops with instant ID check, dry cleaning pickup and drop, blood sample collection at home, and reverse pickups for returns. After completion, a short feedback form and rating help you spot friction and recognize top-performing agents.

Operations teams get a live map of every vehicle, color-coded by status and risk. Drag-and-drop to rebalance loads between drivers, slot in urgent orders mid-route, or pause an area when weather hits. The dashboard surfaces exceptions, dwell times, and first-attempt success, while cost-per-drop, on-time %, and utilization track performance over time. Predictive ETAs and demand models help you staff the right number of shifts for tomorrow. Build experiments—change auto-assignment weights, tweak time windows, test new hubs—and compare results with side-by-side analytics. All events are logged for compliance, exports are one click, and the platform runs on Google Cloud for reliability and scale.